Free shipping !
Enjoy free shipping on all orders !
We want to make sure your order gets to you safe and sound. That’s why we partner with transport carriers who will contact you to schedule delivery.
Tracking Your Order
Once your order has been shipped, the shipping and tracking information are emailed to you. You can use your tracking number to track your order on the delivery carrier’s website.
It may take a few days for the information to be updated.
Curbside Delivery Service
The items are delivered to the curb at the end of your driveway.
You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.
The service does not include unpacking and assembly of items or removal of packaging materials.
A signature is required upon delivery and will constitute Proof of Delivery.
Please inspect all items upon delivery. Please note any damaged items or packaging on the delivery receipt. If refusing delivery due to damage, please note “Delivery refused due to damage” on the receipt.
Additional charges may apply for special delivery requirements or extraordinary delivery conditions.
If you receive damaged merchandise but you accepted the delivery, the Damaged Product Policy will apply.
Small parcel – Signatures are not required for small parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
If you’re not home…
The delivery carrier is free to decide whether they should leave the package at your door or take it to the nearest delivery carrier’s center, in which case, they’ll leave you a card telling you where to go pick up your order.
If you change your mind…
Call our customer service at 1 888 823-7827 to set the return process. Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply). The Standard Return Policy – Online buying criteria will be applied.
If, for some reason, you provided wrong details (e.g. suite/apt number, phone number with no answer or any other information that is missing) …
Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply).
We deliver large boxes!
According to the acquired goods, some packages are big and heavy. We suggest you invite a friend to come along so you have some help to carry them in your home. You can check out our box sizes on the “Products” page, under “Dimensions”.
We deliver throughout (most of) the U.S. and Canada!
Bestar can only deliver products within contiguous United States and Canada.
Bestar cannot ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses, islands, remote areas and international.
Standard Return Policy – Online buying
It is important to us that our customers are fully satisfied with their online purchases. Therefore, we make the return process very easy for you.
The following criteria must be met in order, for an item to qualify for a refund:
To process your refund, the issuance of a Return Merchandise Authorization (RMA) from Bestar is required. To get the RMA:
Product Damage / Wrong Item Policy
Missing or damaged parts?
Due to our commitment to process orders quickly and provide fast delivery, once the checkout process is completed, our warehouse is immediately notified to pick up the order and prepare it for shipment. Because of this we do not accept any cancellations if the order has been shipped.