To view Bestar’s statement on COVID‑19, click here.

Dear Customers,

Please note that Bestar currently falls under the Quebec government’s list of priority commercial enterprises that are authorized to stay open. As such, Bestar remains operational, and we continue to process and ship your home and office furniture orders to allow you to work comfortably from your home.

We are doing our best to provide you with excellent service and quality products to help you through this trying time.

Thank you for trusting us and stay safe!

Mike Evans
President and Chief Executive Officer
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      Home Shipping policy

      Shipping policy

      Free shipping on all orders

      Enjoy free shipping on all orders.

      Tracking your order

      You will receive a tracking number by email once your order has been shipped. A will be assigned to ship your order. You will be able to track it online on the carrier’s web site using your tracking number.

      The mandated carrier might communicate with you to schedule a delivery appointment.

      You can track your order online here.

      Receiving Your Order

      Delivery location

      The merchandise will be delivered in front of your house/office. Beyond this point, you are responsible of any further transport of the merchandise. The service does not include the unpacking and assembling of the products.

      Signature

      It is possible that a signature is required upon delivery and will constitute Proof of Delivery. Upon delivery please inspect all items. Please note any damage to the items or packaging on the delivery receipt. If refusing delivery due to damage, please note “Delivery refused due to damage” on the receipt. Additional charges may apply for special delivery requirements or extraordinary delivery conditions. If you receive an order damaged but you accepted the delivery, the product damage policy will apply.

      Small Parcel

      Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.

      Big Boxes

      Some big boxes can be relatively heavy. To facilitate the manipulation of the boxes, we suggest that you be assisted by at least 2 people to move the boxes inside your house. You can get the dimensions of all the boxes online.

      Away at the Time of Delivery

      The delivery carrier is free to decide whether they should leave the package at your door or take it to the nearest delivery center, in which case they’ll leave you a card telling you where to pick up your order.

      Cancel or Modify Your Order

      If you make a request and your order has already been shipped, no cancellation or modification can be done. In this situation, please refer to the Return Policy.

      However, if your order has not been shipped:

      Mattresses

      All mattresses are final sales once they are shipped. No request for a return or a refund will be accepted, regardless of the condition of the mattress.

      Delivery Throughout the U.S. and Canada

      Bestar can only deliver products within contiguous United States and Canada.

      Bestar cannot ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses, islands, remote areas and international.

      Product Damage / Wrong Item Policy

      You have 30 days to report damaged, defective, missing or wrong items from the delivery date.

      Other policies

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