Shipping Policy
Free Shipping on All Orders
Enjoy free shipping on all orders.
Tracking Your Order
You will receive a tracking number by email once your order has been shipped. A will be assigned to ship your order. You will be able to track it online on the carrier’s web site using your tracking number.
The mandated carrier might communicate with you to schedule a delivery appointment.
You can track your order online here.
Receiving Your Order
Delivery Location
The merchandise will be delivered in front of your home or office only if the location is accessible by the carrier, otherwise the delivery will be curbside. Beyond this point, you are responsible of any further transport of the merchandise. The service does not include the unpacking and assembling of the products.
Signature
It is possible that a signature is required upon delivery and will constitute Proof of Delivery. Upon delivery please inspect all items. Please note any damage to the items or packaging on the delivery receipt. If refusing delivery due to damage, please note “Delivery refused due to damage” on the receipt. Additional charges may apply for special delivery requirements or extraordinary delivery conditions. If you receive an order damaged but you accepted the delivery, the product damage policy will apply.
Small Parcel
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
Big Boxes
Some big boxes can be relatively heavy. To facilitate the manipulation of the boxes, we suggest that you be assisted by at least 2 people to move the boxes inside your house. You can get the dimensions of all the boxes online.
Away at the Time of Delivery
The delivery carrier is free to decide whether they should leave the package at your door or take it to the nearest delivery center, in which case they’ll leave you a card telling you where to pick up your order.
Cancel or Modify Your Order
If you make a request and your order has already been shipped, no cancellation or modification can be done. In this situation, please refer to the Return Policy.
However, if your order has not been shipped:
- To cancel or modify your order: Quickly contact our customer service team at 1-888-823-7827 or send an email at [email protected]
- To modify the shipping address: Quickly contact our customer service team at 1-888-823-7827 or send an email at [email protected]
Mattresses
All mattresses are final sales once they are shipped. No request for a return or a refund will be accepted, regardless of the condition of the mattress.
Delivery Throughout the U.S. and Canada
Bestar can only deliver products within the contiguous United States and Canada.
Bestar cannot ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses, islands, remote areas or international locations.
We do our best to offer free shipping to all of our customers; however, some exceptions may apply for deliveries to restricted locations. If your ZIP/Postal Code does not qualify for free shipping, we encourage you to contact our customer service department to determine the shipping costs.
Verify if my ZIP/Postal Code qualifies for free shipping: Verify
Product Damage / Wrong Item Policy
- Your merchandise has been carefully checked and packaged before leaving our warehouse. However, if you find an error or an item missing from your order, contact our customer service experts for information about the procedure to rectify the situation.
- You can also use our order parts online form or write at [email protected] with the part ID number and we will send a replacement at no charge:
- Provide damaged, defective or wrong item pictures;
- Describe the problem (include part numbers that are available in the assembly manual);
- Provide the order number;
- Provide the shipping address.
- If you decide to refuse the replacement parts, refer to the Return Policy.
You have 30 days to report damaged, defective, missing or wrong items from the delivery date.
