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      Return and refund policy

      Easy return and refund policy

      It is important to us that our customers are fully satisfied with their online purchases. Therefore, we make the return process easy for you.

      To qualify for a refund, an item must meet the following criteria:

      The order was shipped within the last 30 days (as evidenced by the Shipment Date Confirmation)

      Refund process

      IMPORTANT : Once the return request is approved, it might take up to 14 business days to process your refund.

      Missing or damaged parts?

      Call our customer service at 1-888-8BESTAR and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.

      You can also email us at service@bestar.ca or simply fill out the Parts Order Form.

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