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Home Help center Return and Refund Policy

Return and Refund Policy

It is important to us that our customers are fully satisfied with their online purchases. Therefore, we make the return process easy for you.

To qualify for a refund, an item must meet the following criteria:

Refund process

Step 1

Fill the Product Merchandise Return Form with every evidence required (pictures, shipping confirmation, order number, etc.)
Fill the Product Merchandise Return Form

Step 2

A member of Bestar's customer service team will contact you within 48 hours, on business days, to process your request.
IMPORTANT : Once the return request is approved, it might take up to 14 business days to process your refund.

Missing or damaged parts?

Call our customer service at 1-888-8BESTAR and keep the assembly instructions on hand when calling. Our experts will be pleased to answer all of your questions and quickly ship what you need to complete the assembly.

You can also email us at [email protected] or simply fill out the Parts Order Form.

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