Should you have a problem or need more information about the warranty, do not call to the place of purchase.
Please call our customer service department for immediate assistance using the following toll free number :
1 888 823-7827
Or contact us by email through our form.
Monday to Thursday: 8 a.m.-noon and 1 p.m.-5 p.m. E.S.T
Friday: 8 a.m.-noon and 1 p.m.-4 p.m. E.S.T
Please have your assembly instruction manual on hand when you call. BESTAR products are warranted to the original purchaser against defects in material or workmanship in the furniture. Defects as mentioned in this warranty refer to any imperfections which may impair the use of the product. Our warranty is expressly limited to the replacement of furniture parts and components for ten years following the date of purchase, with the exception of the Euro Slat mattress support and suspension mechanism that are guaranteed for two years. BESTAR will replace any part that is defective. This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use. The warranty does not cover defects caused by improper assembly or disassembly, defects occurring after purchase due to product modifications, intentional damage, accident, misuse, exposure to the elements and labor or assembly costs. Bestar reserves the right to request proof of purchase to document a warranty claim. In no event shall BESTAR be liable for incidental or consequent damages resulting from the misuse of the product. This warranty is not transferable and is valid only in Canada and the United States excluding Alaska, Hawaii and Puerto Rico.