If you have a problem, or if you need more information regarding your warranty, you can consult Bestar directly.
Do not wait on the phone, make an online appointment and you will receive a call from us at a time that suits you.
Monday to Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m. EST
Saturday and Sunday: 9:30 a.m. – 12:30 p.m. and 1:00 p.m. – 5:00 p.m. EST
*Eastern Standard Time (UTC-5)
*Make sure that you have your instructions manual on hand when you call us. You can download your assembly manual here
The Bestar products’ warranty only applies to the original buyer, only in the event of a defect in materials or workmanship. The defects covered by this warranty include all the imperfections that can affect the use of this product. Our warranty is expressly limited to the replacement of components and furniture for a period of time of ten (10) years, following the purchase date. Some exceptions may apply, consult the table bellow.
|MATTRESS||1 year limited warranty|
|WALL BEDS||2 years limited warranty for the Euroslat mattress support system and piston system|
|ADJUSTABLE TABLES||2 year limited warranty|
|OFFICE CHAIRS||2 year limited warranty|
|OUTDOOR FURNITURE||1 year limited warranty|