Privacy policy

Privacy policy

Introduction

With the development of new communication tools, it is necessary to pay attention to the protection of privacy. This is why we commit ourselves to respect the confidentiality of the personal information collected on this Website.


Collection of the personal information

We collect the following information:

  • Last name
  • First name
  • Email adress
  • Phone number / fax

The personal information is collected by means of forms and through the interactivity established between you and our Website. We also use, as indicated in the following section, other files and/or newspapers to join together information concerning you.


Forms and interactivity

Your personal information is collected by means of forms.

We use the information collected for the following purposes:

  • Contact

Your information is also collected by means of interactivity established between you and our Website and this, in the following way:

  • Contact

Right of opposition and of withdrawal

We commit ourselves to give you a right of opposition and of withdrawal concerning your personal information.
The right of opposition implies the opportunity given to the Net surfers to refuse that their personal information are used for certain purposes mentioned during the collection of the information.

The right of withdrawal implies the opportunity given to the Net surfers to ask that their personal information do not appear any more, for example, in a mailing list.

To be able to exert these rights, you can contact us:

Phone number: 1 888-823-7827


Right of access

We acknowledge a right of access and rectification to people who want to consult, modify and even erase information about them.

 

The exercise of this right can be done by calling:

Phone number: 1 888-823-7827


Security

The personal information that we collect is preserved in a secure environment. The people working for us are held to respect the confidentiality of your information.
To ensure the safety of your personal information, we resort to following measurements:

  • All your information will be saved in our computers

We commit ourselves to maintain a high degree of confidentiality by integrating the latest technology innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, a certain risk is always present when one uses Internet to transmit personal information.


Return policy

Prior authorization from Bestar is required to return merchandise. Please email us at freight@bestar.ca to get a return authorization.

A 20% restocking fee plus the freight charges both ways may be charged. We will not provide credit for merchandise returned without authorization.