Start a return – Bestar Help

How to return an order bought on Bestar.ca?

Step 1 – Take a look at the return policy
Be sure to read the return policy to evaluate if your order can be returned and what conditions apply.

Step 2 – Print your return label
You will receive an e-mail containing a return label to print.

Step 3 – Return your furniture to Bestar
Contact the shipper to plan your picking.

If you made an order mistake?
Call our customer service at 1 888 823-7827 to set the return process. Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply).
The Standard return policy – Online buying criteria will be applied.

If, for some reason, you provided wrong details (e.g. suite/apt number, phone number with no answer or any other information that is missing) …
Your order will be returned to us to avoid storage fees and you will not be eligible for a full refund (current shipping and return shipping charges with restocking fee will apply).

Start the return of goods
Please enter the number of your order and the email that was used for the same order.

How to return a product bought on Bestar.ca?

Begin the return


Begin the return of your product

Your 'Order number' was sent to you by email when you ordered your products.

To ease your request, be sure to use the same email as the one used in purchase. If you don't have it, contact us.

Next step

I prefer to be contacted by

Special instructions

It is encouraged to add as many information as possible about your request.

Pickup address

Be sure to select the good address suggested in the field to make the mapping work