Safety Notice for Murphy Beds

Date: 4/6/2022

Re: Bestar Wall Bed Products – All Models

Dear Valued Customer:

Bestar has become aware of a safety issue with our wall beds if installation instructions are not followed.  If the wall mounting screws are not properly installed to the wall structure (wood studs, metal studs, or masonry), or if “hollow wall” anchors have been used, then the wall bed can suddenly detach from the wall and fall, resulting in serious injury or death.

To prevent this hazard, a qualified person must install the wall bed, as indicated in the instructions. A qualified person has a good understanding of the wall structure where the bed is anchored, including the positioning of the wall studs and structural components in the case of a wood or metal structure.

If the structure of the wall is not wood, metal or masonry, the service of a professional would be required for the wall anchoring. A professional is a certified construction professional, in compliance with applicable regulations in the province, state, or country where the furniture is installed.

To be safe, please answer the following questions and follow the directions provided:

1. Did you use a professional or qualified person to install your wall bed?

- If No, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.

2. Do you have any concerns regarding the correct installation of your wall bed?

- If Yes, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.

3. Were "hollow-wall" anchors used for the wall attachment of your wall bed to the wall structure?

- If Yes, or if you do not know, stop using the wall bed immediately and call Bestar at the number below. You will need to hire a qualified person or professional installer to inspect and repair (if necessary) your wall bed installation.

Please contact us at 1-888-823-7827 Monday through Friday from 8AM to 5PM EST with any questions related to this letter or our products. Thank you for your attention.

Sincerely

Bestar Safety Team

 

ABOVE TOP SHELF MODELS			BELOW TOP SHELF MODELS
Model #	Model Name		Model #	Model Name
25184	Nebula Queen		25183	Nebula Full
26183	PUR Full Boutique Full		80183	Cielo Full
26184	PUR Queen Boutique Queen		80184	Cielo Queen
40183	Versatile Full Evolution Full		42183	Audrea Full Evolution Full
40184	Versatile Queen Evolution Queen		42184	Audrea Queen Evolution Queen
70183	Edge Full		85181	Lumina Full
70184	Edge Queen		85182	Lumina Queen
			116183	Orion Full
			116184	Orion Queen
			85184	Lumina Queen w/Desk
			85183	Lumina Double w Desk
			41183	Novello Double
			41184	Novello Queen
			40180	Versatile Double
			40181	Versatile Double
			40182	Versatile Queen