I wanted to send in a thank you note to your company and your customer service. When I first assembled my office unit and lateral filing cabinet over 2 years ago, I realized I had a damage piece of wood. I called your 1-888 number, was connected to a customer service representative almost immediately and with no questions asked other than part number damaged, the damaged piece was on its way and I received it quite quickly.
Today I finally emptied the top drawer of the lateral file cabinet as it has not been shutting properly for quite some time. I found the culprit, the ball bearing strip in the track assembly was broken and had fallen out.
So today, I called your 1-888 number, was speaking to a customer service representative in about 30 seconds, told him the problem, and again with no questions asked, is shipping out the drawer tracking parts that hold the ball bearing strip.
I was expecting to pay for the parts as I’ve had the unit for about 25 months so I didn’t think it would be under warranty any longer. I then read the warranty and realized it’s covered for 10 years! (…)
It’s a pleasure to do business with a company that believes in customer service as that is rare these days.
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