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Customer Service Representative

Location of Employment

Lac-Mégantic

Salary

TBD

Work Hours

Full time

Reporting to the Customer Service Team Manager, we are looking for a dynamic individual to join our team. It is with passionate colleagues that you will be able to actively contribute to achieving the organization’s growth objectives and maintaining service to our clients. More specifically, we are looking for someone who is recognized for his or her ability to communicate well and offer outstanding customer service.

Main Responsibilities:

  • Answer customers’ phone calls
  • Responding to customer requests by email
  • Follow up on customer requests on our website
  • Update customer portals
  • Carry out the entry and printing of orders
  • Entering and printing orders

 

Competencies and Skills Required :

  • Communication skills (spoken and written)
  • Ability to maintain good relationships and work in a team environment
  • Ability to withstand a certain level of pressure
  • Autonomous, organized, and methodical
  • Interest in progressing in the organization

 

Education and Experience Required :

  • Completed high school diploma
  • Experience in customer service is an asset
  • Excellent knowledge of the Office suite
  • Written and spoken bilingualism

 

Workplace

  • Lac Mégantic

 

Work Schedule

  • Permanent and full-time position
  • Weekend position: 4 X 10 hours (Friday, Saturday, Sunday and Monday) or 5 X 8 hours (Wednesday, Thursday, Friday, Saturday and Sunday)

 

Our Offer

  • Salary :
    • To be discussed

 

  • Advantages and Benefits :
    • Permanent position and full time
    • Competitive profit-sharing plan in place ($5500 this year)
    • Group Insurance
    • RRSP Plan

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