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Home Job Offers Customer Service Operational Support Specialist
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Customer Service Operational Support Specialist

Location of Employment




Work Hours

Full time, Day time

Under the supervision of the Customer Service Supervisor, the Customer Service Operational Support Specialist’s main mandate is to ensure that orders are shipped efficiently, with the objective of customer satisfaction and reducing transportation costs. He or she works in collaboration with team members and other departments to reduce delivery times and is proactive in resolving problems related to orders.

He or she takes a continuous improvement approach and recommends innovative ideas that will strengthen the company’s position as a leading manufacturer of ready-to-assemble furniture.


Key high-level deliverables will include:

  • Proactively identify alternatives and solutions to reduce the backlog of orders, change shipping locations as needed
  • Establish priority order lists for each warehouse
  • Continuously monitor and follow up on problematic orders to meet customer requirements and initiate solutions
  • Proactively provide up-to-date information on shipping times
  • Prepare and manage complaints with carriers for damaged, misplaced or undelivered products
  • Work with all departments to ensure that established procedures for return policy are followed
  • Coordinate the consolidation of returns to minimize return shipping costs
  • Supports the day-to-day needs of the customer service department
  • Respond to various questions from the service team for customer delivery issues
  • Resolve accounts receivable issues related to returns or preapproved customer extra freight charges
  • Participate in the improvement of the returns process



  • Monday to Friday, from 8:00 a.m. to 5:00 p.m.



  • Occasional trips between Lac-Mégantic and Sherbrooke.


Work Environment:

  • The employee regularly works in an office environment as part of his or her duties (Sherbrooke or Lac-Mégantic).


Required Education and Experience:

  • College education (DEC) in administration or equivalent experience/training combination
  • Ability to work with computer systems
  • Mastery of the Office suite, Excel
  • Ability to perform data analysis
  • Experience in customer service and knowledge of the manufacturing sector
  • Spoken and written languages: French and English (bilingual)


eSolutions Furniture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, family status and gender expression. In addition to federal law requirements, eSolutions Furniture complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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