Visit Help Center
Need help ?

+ 1 888 823 7827

Mon – Thu 8am – 8pm EST

Fri 8am – 5pm EST

Sat – Sun 9:30am – 12:30pm | 1pm - 5pm EST

Follow us
Holiday Hours:

December 24th - Closed

December 25th - Closed

December 26th - Closed

December 27th - 8am - 5pm EST

December 28th - 8am - 5pm EST

December 29th - 8am - 5pm EST

December 30th - 8am - 5pm EST

December 31st - Closed

January 1st - Closed

January 2nd - Closed

Bestar job offers hero

A rewarding job in a stimulating environment!

Join the team
Home Job Offers Customer Service Manager
See all job offers

Customer Service Manager

Location of Employment




Work Hours

Full time, Day time

eSolutions Furniture aims to distinguish itself by the quality of its customer service. While constantly striving to improve and maintain high standards of service, the candidate will be responsible for the customer service team based in Canada. He or she will report to the Director of Operational Projects.


The Main Goals to Be Met Include:

  • Directly support the customer service team:
    • Answer customer phone calls;
    • Reply to customer requests by email;
    • Follow up on customer requests on our website;
    • Update customer portals;
    • Enter and print orders.
  • Ensure the monitoring of more complex customer cases;
  • Manage the daily operations of the customer service team;
  • Provide and integrate recommendations to improve the level of service provided by the customer service team.
  • Collaborate with the sales team on a daily basis to ensure the speed and fluidity of operations;
  • Participate in various continuous improvement initiatives at the process, system and web tool levels;
  • Manage the Canadian customer service team:
    • Management of disciplinary measures
    • Workload planning
    • Performance assessment
  • Define team priorities in order to achieve performance objectives based on company policies.
  • Participate in defining the role and responsibilities of each individual in the group.
  • Manage the order return process.


Supervisory Responsibilities:

  • Customer Service Technicians (11 employees)
  • Customer Return Technician (1 employee)


Type of Position/Expected Working Hours:

  • Schedule: Monday to Friday, from 8:00 a.m. to 5:00 p.m., occasionally outside of office hours depending on the team’s needs.


  • Commuting to other facilities in Quebec may be required.


Work environment:

  • As part of their duties, the employee regularly works in an office environment (Sherbrooke or Lac-Mégantic).


Required Training and Experience:

  • DCS in administration or equivalent;
  • 5 to 10 years of significant customer service experience;
  • Experience in team management (asset);


Skills and Abilities: 

  • Great capacity of adaptation and versatility;
  • Ability to prioritize and work under pressure;
  • Excellent oral and written communication skills;
  • Bilingual in writing and speaking;
  • Excellent problem-solving skills and ability to find innovative solutions;
  • Stands out for their interpersonal skills;
  • Ability to develop and implement high-quality services for our clients;
  • Proficiency with the Microsoft Office suite;
  • Great ease in the use of web tools.


eSolutions Furniture provides Equal Employment Opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, familial status, and gender expression. In addition to the requirements of federal law, eSolutions Furniture complies with applicable state and local laws governing non-discrimination in the workplace in each location where the company has facilities.

Submit your application

Fields followed by an astrisk are obligatory.

(PDF only, maximum of 3 mega-bytes)

How likely are you to recommend Bestar to a friend or colleague?

Not at all likely
Extremely likely
Thank you for your feedback

Daily Promotion

This month is jam-packed with unbeatable sales at Bestar! Sign up to this exclusive newsletter to see each daily promotion offered!

Get exclusive offers!

Sign up to enjoy discounts

Which products are you interested in ?


Your cart is empty
Please agree with the terms of service