Should you have a problem or need more information about the warranty, do not call to the place of purchase.
Please call our customer service department for immediate assistance using the following toll free number :
1 888 823-7827
Or contact us by email through our form.
Monday to Thursday: 8 a.m.-noon and 1 p.m.-5 p.m. E.S.T
Friday: 8 a.m.-noon and 1 p.m.-4 p.m. E.S.T
Please have your assembly instruction manual on hand when you call. BESTAR products are warranted to the original purchaser against defects in material or workmanship in the furniture. Defects as mentioned in this warranty refer to any imperfections which may impair the use of the product. Our warranty is expressly limited to the replacement of furniture parts and components for ten years following the date of purchase, with the exception of the Euro Slat mattress support and suspension mechanism that are guaranteed for two years. BESTAR will replace any part that is defective. This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use. The warranty does not cover defects caused by improper assembly or disassembly, defects occurring after purchase due to product modifications, intentional damage, accident, misuse, exposure to the elements and labor or assembly costs. Bestar reserves the right to request proof of purchase to document a warranty claim. In no event shall BESTAR be liable for incidental or consequent damages resulting from the misuse of the product. This warranty is not transferable and is valid only in Canada and the United States excluding Alaska, Hawaii and Puerto Rico.
The Bestar warranty covers for ten years against any defects due to faulty material or workmanship, and preventing the intended use of the product.
This warranty is limited to the repair or replacement of defective parts free of charge, depending on availability. Any labor incurred and paid by the client is not covered by this warranty.
This warranty applies under conditions of normal use. It is not valid in the event of defects caused by the buyer due to negligence, misuse, improper exposure, excessive use or changes made to the furniture item.
Bestar reserves the right to require proof of purchase or other receipts for the purposes of this warranty.
The warranty is not transferable and applies only in Canada and the United States, excluding Alaska, Hawaii and Puerto Rico.
For more information, please contact our customer service:
1 888 8BESTAR Contact us
Yes, here are the four steps to follow:
1) Make sure to use the correct screws for the metal slides;
2) Make sure the screws are set very straight;
3) Make sure to mount the drawer front in its proper position;
4) Adjust the drawer fronts as shown in the illustration below.
The main assembly device consists of a washer and rod that hold the pieces of wood together, as shown in the illustration below. It is very important to follow the washer assembly instructions carefully.
1)Use a flat screwdriver to turn the washer.
2) Turn the washer to 2 o’clock. However, to ensure the washer is tight, finish by applying a little pressure.
Do not bring back your furniture to the retailer, we can assist you directly.
You can contact our customer service at 1-888-8BESTAR. We will answer all your questions and quickly ship what you need to complete the assembly.
Our opening hours are:
Monday to Thursday, from 8:00 AM to 12:00 (noon) and from 1:00 PM to 5:00 PM (EST);
Friday, from 8:00 AM to 1:00 PM.
Thank you for keeping the assembly instructions on hand when calling.
Here are four steps to facilitate the assembly of your Bestar furniture:
For additional help during assembly, you can also check our online support page.
To dust, we recommend using a soft, dry cloth. To remove stains, use a cloth soaked in a water and mild detergent mixture. To clean your furniture, avoid placing any wet objects directly on the furniture or using commercial cleaning products.
We use high-quality laminated particle boards, coated with a paper finish to give it its wood color and texture. The majority of our collections combine the properties of commercial melamine and papers that are highly resistant to scratches, stains and wear.
Did you know that Bestar was the first North American manufacturer of ready-to-assemble furniture to use a melamine finish? In fact, the majority of our products are covered with this material, which is recognized by the industry for its durability and resistance to scratches, stains and burns.
Here is a manual showing how to install the new improved already extended pistons.
Click here to download